Launching Support Center Software

On 28 May 2026, HDEV TECH launched Support Center Software, our most recent addition to the product line. It is a helpdesk, ticketing, and live-chat platform designed so a customer support team never loses track of a conversation, with SLA tracking and a knowledge base for customer self-service.

A real example: a client's support requests were arriving by email, WhatsApp, and phone with no shared record between channels. Support Center Software brought all three into a single inbox with ticket history attached, so any agent can pick up where the last one left off.

It is also built to pair with our AI-powered customer support automation. Read more on the Support Center Software page.